TERMS OF SERVICE

Last Updated: October 19, 2026

1. Introduction

Welcome to Home Holistix LLC ("Home Holistix," "we," "us," or "our").

These Terms of Service ("Terms") govern your access to and use of our website, online store, products, and related services (collectively, the "Services").

Our website is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

By accessing our website or placing an order, you agree to these Terms and any policies expressly incorporated into them. If you do not agree, please discontinue use of the Services.

These Terms should be read together with our Privacy Policy, Shipping Policy, Refund Policy, and other applicable policies published on our website.

2. Eligibility and Accounts

You must have the legal capacity to enter into a binding agreement to use our Services and place an order.

If you create an account, you agree to provide accurate and current information and to keep your account details updated.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, subject to applicable law.

Please notify us promptly if you believe your account has been accessed without authorization.

3. Products, Descriptions, and Availability

We make reasonable efforts to display product descriptions, images, specifications, prices, and other information accurately.

Product colors, finishes, dimensions, materials, accessories, and other details may vary from displayed images or between manufacturer configurations. Where appropriate, refer to the specifications and documentation for the exact product being purchased.

Some products are manufactured, supplied, or fulfilled by third-party suppliers. Product availability, configurations, shipping estimates, installation requirements, and included accessories may differ by product.

We reserve the right to correct errors, update product information, discontinue products, or limit quantities where permitted by law.

If a material error affects an order, we may contact you to discuss available options, including cancellation and a refund where appropriate or required by law.

4. Pricing, Payments, and Order Acceptance

4.1 Pricing

Prices and promotions may change. The price applicable to your purchase is the price presented during checkout, subject to correction of errors and applicable law.

Taxes, delivery charges, or other disclosed charges may apply depending on the product, destination, and checkout terms.

4.2 Payment Processing

We offer the payment methods displayed at checkout. These may include payment services provided by Shopify or other third-party payment providers.

Payment processing is subject to the applicable provider's terms, conditions, and privacy practices.

You agree to provide accurate billing and payment information and authorize the applicable payment provider to process your transaction.

4.3 Order Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An order confirmation does not necessarily mean that an order has been finally accepted for every purpose. We may contact you if an order cannot be fulfilled because of product availability, a pricing or listing error, suspected fraud, or another legitimate reason.

If we cancel an order after payment has been collected, we will arrange an appropriate refund in accordance with applicable law.

5. Shipping and Delivery

Shipping methods, delivery estimates, tracking, delivery requirements, and procedures for shipping problems are described in our Shipping Policy.

Delivery estimates are estimates unless a specific delivery commitment has been expressly confirmed. Actual delivery times may be affected by product availability, supplier processing, carrier delays, weather, and other circumstances outside our reasonable control.

Some large or specialized products may require freight delivery, appointment scheduling, special access arrangements, or customer preparation. Delivery does not automatically include indoor placement, assembly, installation, electrical work, or removal of packaging unless expressly stated.

You are responsible for providing an accurate shipping address and for reviewing product-specific delivery requirements.

If a shipment is delayed, lost, damaged, or delivered incorrectly, please contact us promptly so we can investigate and coordinate with the appropriate supplier or carrier.

Nothing in these Terms eliminates rights or remedies available under applicable law concerning delivery, loss, damage, or non-delivery.

6. Returns, Refunds, and Cancellations

Returns, exchanges, refunds, and cancellation requests are governed by our Refund Policy, as applicable law permits.

Eligibility, return deadlines, return-shipping responsibilities, restocking fees, and refund processing are described in that policy.

Some products may have manufacturer-specific warranty terms or other product-specific conditions. Those terms do not override mandatory consumer rights.

You may contact us to request cancellation before shipment. Whether an order can be canceled depends on its processing status, the product, applicable supplier arrangements, and applicable law.

If an order has already shipped, cancellation may no longer be possible, and the Refund Policy may apply instead.

Nothing in these Terms limits any cancellation, refund, or other right that cannot legally be waived.

7. Privacy and Shopify Services

7.1 Our Privacy Policy

Our Privacy Policy explains how Home Holistix collects, uses, and discloses personal information.

Please review our Privacy Policy for information about data collection, analytics, cookies and similar technologies, third-party disclosures, customer privacy rights, and available privacy choices.

The Privacy Policy governs our personal-information practices and should be read together with these Terms.

7.2 Shopify Hosting and Data Processing

Our online store is hosted by Shopify. When you visit our store, browse products, place an order, or otherwise interact with our Services, Shopify processes personal information associated with those activities to provide and improve the Services.

This processing may include information about your interactions with our store, other Shopify merchants, and Shopify itself.

7.3 Shopify Enhanced Services and Network Intelligence

We use Shopify features supported by Shopify Network Intelligence.

When these features are enabled, Shopify may use personal information associated with interactions and transactions involving our store, other Shopify merchants, and Shopify to provide enhanced services that help protect, grow, and improve businesses and their customer experiences.

Depending on the services involved, these enhanced features may support product personalization, store improvements, analytics, and advertising-related functions, including advertising based on customer activity across stores and services.

Shopify processes personal information for these enhanced services in accordance with its own applicable terms and privacy practices.

7.4 Third-Party Processing and International Transfers

Information submitted through our Services may be transmitted to Shopify and other third parties that provide services such as payment processing, analytics, customer support, shipping, and order fulfillment.

Some of these providers may process information in countries other than the country where you reside.

For more information about Shopify's processing of personal information and available privacy choices, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also review available Shopify privacy choices through:

https://privacy.shopify.com/en

7.5 Privacy Choices

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain processing activities, including qualifying targeted advertising or data sharing.

Where available, you may exercise applicable opt-out rights through our Data Sharing Opt-Out page:

https://homeholistix.com/pages/data-sharing-opt-out

Additional details are provided in our Privacy Policy.

8. Product Safety, Installation, and Use

Products sold through Home Holistix may require appropriate installation, electrical preparation, foundations, ventilation, drainage, maintenance, or other site-specific preparation.

You are responsible for reviewing the manufacturer's instructions, safety warnings, installation requirements, and operating guidance before installing or using a product.

Where appropriate, installation and electrical work should be performed by qualified professionals.

Saunas, cold plunges, red-light therapy devices, fire features, and similar wellness products can present safety risks if installed or used incorrectly.

Product descriptions and educational materials on our website are provided for general informational purposes and are not a substitute for manufacturer instructions or individualized medical, electrical, structural, or other professional advice.

Do not use a product contrary to its instructions or safety warnings.

9. Manufacturer Warranties

Some products may be covered by a manufacturer's warranty or a separate written warranty.

Warranty coverage, duration, exclusions, registration requirements, and claim procedures depend on the applicable warranty documentation.

Where a manufacturer or supplier provides warranty coverage, we will provide or direct you to the relevant information when available.

Nothing in these Terms excludes an express warranty provided by Home Holistix or a manufacturer, or any warranty or consumer right that cannot legally be excluded.

10. Website Content and Intellectual Property

Unless otherwise indicated, website content created by Home Holistix, including original text, branding, graphics, and other materials, belongs to Home Holistix or is used with permission.

Product photographs, trademarks, specifications, and other materials may belong to their respective manufacturers, suppliers, or rights holders.

You may access and use the website for personal, lawful shopping and informational purposes.

You may not reproduce, distribute, modify, commercially exploit, or otherwise use protected content without the appropriate permission, except as permitted by law.

11. Reviews and User Submissions

If you submit a product review, testimonial, photograph, or other content through our Services, you represent that you have the right to submit it and that it does not unlawfully infringe another person's rights.

To the extent permitted by law, you grant Home Holistix a non-exclusive, royalty-free license to use, reproduce, display, and distribute the submitted content in connection with our business and Services.

We may moderate or remove content where appropriate, including content that is unlawful, fraudulent, misleading, abusive, or infringes another person's rights.

We will not interpret this section as granting rights that applicable law prohibits us from obtaining.

12. Prohibited Activities

You agree not to:

• Use our Services for unlawful, fraudulent, or deceptive purposes.

• Interfere with the operation or security of our website.

• Attempt unauthorized access to accounts, systems, or data.

• Submit malicious code or engage in activities that disrupt our Services.

• Misuse another person's personal information.

• Infringe intellectual property or other legal rights.

• Misrepresent your identity or provide materially false information in connection with a purchase.

We may take reasonable action to protect our Services, customers, and business when these Terms are violated, subject to applicable law.

13. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, manufacturers, suppliers, or other services.

Those third parties may have their own terms, privacy policies, warranties, and practices.

We are not responsible for third-party websites or services to the extent permitted by law. However, this provision does not exclude responsibilities or remedies that applicable law assigns to Home Holistix.

Please review the relevant third-party terms before using those services.

14. Website Availability and Disclaimers

We make reasonable efforts to maintain accurate website information and reliable access to our Services. However, we cannot guarantee that the website will always be available, uninterrupted, error-free, or compatible with every device or browser.

To the extent permitted by law, website services and general informational content are provided on an "as available" basis.

This provision concerns website availability and general informational content. It does not override an express product warranty, a specific contractual commitment, or a consumer right that cannot legally be excluded.

15. Limitation of Liability

To the extent permitted by applicable law, Home Holistix will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of our website or Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable rights relating to consumer protection, fraud, willful misconduct, or other non-waivable obligations.

Nothing in this section limits any liability that cannot legally be limited.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify Home Holistix LLC against third-party claims and reasonable costs arising directly from your unlawful use of the Services, your material violation of these Terms, or your infringement of another person's rights.

This section does not require you to indemnify Home Holistix for our own conduct to the extent applicable law prohibits such a requirement.

17. Suspension and Termination

We may restrict or suspend access to our Services when reasonably necessary to address fraud, security threats, unlawful conduct, or material violations of these Terms.

Any action will be subject to applicable law and will not eliminate rights or obligations associated with orders already placed, refunds due, or other matters that survive termination.

18. Governing Law

These Terms are governed by the laws of the State of Utah and applicable federal law, without regard to conflict-of-law principles, except where the mandatory laws of another jurisdiction apply.

Nothing in this section deprives a consumer of protections that applicable law requires to remain available.

19. Changes to These Terms

We may update these Terms to reflect changes to our business, Services, policies, or legal obligations.

We will post the updated Terms on this page and revise the "Last Updated" date.

Where applicable law requires advance notice or another form of notification, we will provide it as required.

20. Severability and Entire Agreement

If a provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

These Terms, together with the policies and terms expressly incorporated into them, govern your use of our Services, subject to any separate written agreement that applies to a particular transaction.

Our failure to enforce a provision does not necessarily waive our right to enforce it later.

21. Contact Information

If you have questions about these Terms, an order, or our Services, contact us:

Home Holistix LLC

259 E. Hill Avenue, Suite 1
Murray, Utah 84107
United States

Email: support@homeholistix.com
Phone: 801-410-0364

Website: https://www.homeholistix.com