SHIPPING POLICY

Last Updated: October 19, 2026

1. Overview

Home Holistix LLC works with shipping carriers, manufacturers, suppliers, and fulfillment partners to deliver products purchased through our website.

This policy explains our shipping destinations, shipping costs, delivery estimates, tracking, and procedures for addressing shipping problems.

Because we offer a range of products, including saunas, cold plunge systems, red-light therapy equipment, and outdoor fire features, shipping arrangements may vary by product.

2. Shipping Destinations

We currently offer shipping to eligible addresses within the United States.

Some products or destinations may have additional restrictions based on supplier availability, carrier capabilities, product dimensions, or delivery requirements.

We cannot deliver to P.O. boxes when the selected carrier or delivery method requires a physical delivery address.

If we cannot ship an order to the address provided, we will contact you to discuss available options.

3. Shipping Costs

Home Holistix offers free standard shipping on eligible orders, as indicated on our website and applicable product pages.

Some products, delivery methods, destinations, or special handling requirements may involve additional charges. Any applicable shipping or delivery charges will be disclosed before you complete your purchase.

Please review the product page and checkout information carefully before placing your order.

4. Order Processing and Delivery Estimates

Delivery estimates depend on the product, supplier, shipping method, destination, and carrier.

Some products may be available for shipment within a few business days, while larger or made-to-order products may require additional processing or production time.

Unless a specific delivery commitment has been expressly confirmed, delivery estimates are approximate and are not guaranteed dates.

Any product-specific shipping estimate displayed on the product page or confirmed in writing for your order takes precedence over a general estimate in this policy.

Business days generally mean Monday through Friday, excluding applicable holidays.

Processing and transit times may be affected by supplier availability, manufacturing schedules, carrier delays, weather, customs or regulatory requirements where applicable, and other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate relevant information and available options.

5. Shipping Methods and Tracking

Depending on the product, orders may be shipped using parcel carriers, freight services, or specialized delivery providers.

Carriers may include USPS, UPS, FedEx, or other appropriate shipping or freight providers.

Tracking information will be provided when available. Some freight or specialized deliveries may require appointment scheduling or direct coordination with the carrier.

Please monitor your tracking information and respond promptly to delivery notifications or appointment requests.

6. Large Products and Freight Delivery

Some saunas, cold plunge systems, fire features, and other large products require freight delivery or special handling.

Unless the product listing or your order confirmation expressly states otherwise, delivery does not include:

• Carrying the product inside your home or building.

• Placement in a specific room or installation location.

• Assembly or installation.

• Electrical, plumbing, foundation, or site-preparation work.

• Removal of packaging or existing equipment.

Before ordering, verify that your property can accommodate the product's dimensions, weight, delivery route, and installation requirements.

You are responsible for arranging any additional services that are not expressly included in your purchase.

If a delivery appointment is required, please ensure that someone authorized to receive the shipment is available at the agreed time.

7. Inspecting Deliveries

Please inspect your delivery as soon as reasonably possible.

Where practical, check the outer packaging and product for visible damage before signing the delivery receipt. If damage is visible, document it with photographs and notify the carrier and Home Holistix.

If you sign a delivery receipt, do not state that the product is undamaged if you have observed damage. If the carrier's procedures allow, record visible damage or missing packages on the delivery documentation.

Signing for a shipment does not automatically eliminate rights or remedies available under applicable law.

8. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

For the quickest investigation, we recommend contacting us within 48 hours of delivery when practical.

Please include:

• Your order number.

• A description of the problem.

• Photographs of the product and packaging, where relevant.

• Any carrier documentation or other information that may help us investigate.

We may coordinate with the supplier, manufacturer, or carrier to determine the appropriate resolution.

Depending on the circumstances, available resolutions may include replacement parts, a replacement product, repair, return, refund, or another remedy required by applicable law.

A recommended reporting period does not automatically eliminate any rights or remedies that cannot legally be waived.

9. Delayed, Lost, or Apparently Missing Shipments

If tracking information indicates an unusual delay, or your shipment appears lost, contact us so we can investigate.

If a shipment is marked delivered but you have not received it, we recommend that you:

1. Confirm the shipping address on your order.

2. Check the delivery location and any designated receiving area.

3. Check with household members, neighbors, or building management where appropriate.

4. Review carrier tracking information.

5. Contact Home Holistix so we can help investigate with the carrier or fulfillment partner.

We will make reasonable efforts to assist with shipment investigations and appropriate remedies.

Nothing in this policy excludes rights or remedies available under applicable law concerning non-delivery or loss.

10. Incorrect Shipping Addresses and Undeliverable Orders

Please verify your shipping address carefully before completing checkout.

If you discover an error, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned or cannot be delivered because of an incorrect or incomplete address supplied by the customer, we will review the circumstances and contact you regarding available options.

Additional shipping or reshipment charges may apply where permitted by law and where those charges are attributable to the address error.

We will not impose charges that are prohibited by applicable law.

11. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund Policy:

https://homeholistix.com/policies/refund-policy

The Refund Policy explains return eligibility, reporting procedures, return-shipping responsibilities, applicable restocking fees, and refund processing.

If a product arrives damaged, defective, incorrect, or incomplete, contact us before arranging a return yourself. We will provide instructions for the applicable resolution.

Do not ship a product back without receiving return instructions from Home Holistix.

Nothing in this policy limits any consumer rights or remedies that cannot legally be waived.

12. Contact Information

For shipping questions, delivery issues, or order assistance, contact:

Home Holistix LLC

Email: support@homeholistix.com
Phone: 801-410-0364

Address:
259 E. Hill Avenue, Suite 1
Murray, Utah 84107
United States

Customer service hours: Monday through Friday, 9:00 AM to 9:00 PM Mountain Time.

13. Changes to This Policy

We may update this Shipping Policy to reflect changes to our business, suppliers, shipping arrangements, or legal obligations.

Changes take effect when the revised policy is posted, subject to applicable law.

Please review this policy periodically for updates.