Refund policy

REFUND POLICY

Last Updated: October 19, 2026

1. Overview

Home Holistix LLC wants customers to understand the conditions and procedures for requesting returns, exchanges, replacements, and refunds.

This policy applies to purchases made through our website and should be read together with our Terms of Service and Shipping Policy.

Our products may be shipped directly by manufacturers, suppliers, or fulfillment partners. Return arrangements may therefore depend on the product and supplier, but Home Holistix will coordinate the process with you.

Nothing in this policy limits any consumer rights or remedies that cannot legally be waived.

2. Contact Information

To request a return, report a product problem, or ask about a refund, contact:

Home Holistix LLC

Email: support@homeholistix.com
Phone: 801-410-0364

Address:
259 E. Hill Avenue, Suite 1
Murray, Utah 84107
United States

Customer service hours: Monday through Friday, 9:00 AM to 9:00 PM Mountain Time.

Please include your order number when contacting us about an existing purchase.

3. Return Request Window

For eligible products, you may request a return within 30 calendar days after delivery.

A return request must be submitted within this period. The product must then be returned according to the instructions and deadline provided with the return authorization.

The 30-day return period is our standard voluntary return policy. It does not limit any longer period or other remedy required by applicable law, an express warranty, or a separate written agreement.

Some products may be subject to additional product-specific restrictions disclosed before purchase.

4. Conditions for Standard Returns

For a standard return involving a change of mind or an order that is no longer wanted, the product must generally:

Be unused and uninstalled.
Be in new, resalable condition.
Include its original packaging, accessories, manuals, and included components.
Be protected and packaged appropriately for return shipping.
Be returned using the instructions provided by Home Holistix.

Please contact us before shipping anything back.

Products that have been used, installed, modified, damaged through misuse, or returned with missing components may not qualify for a standard return.

These restrictions do not eliminate rights or remedies that apply to products that are defective, damaged on arrival, incorrectly supplied, or otherwise covered by applicable law.

5. Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible.

For the quickest investigation, we recommend reporting the issue within 48 hours after delivery when practical.

Please provide:

Your order number.
A description of the problem.
Photographs or video showing the issue, where practical.
Photographs of the packaging if shipping damage is involved.
Any additional information reasonably needed to investigate the issue.

We may coordinate with the supplier, manufacturer, or carrier to determine the appropriate resolution.

Depending on the circumstances, the resolution may include replacement parts, repair, a replacement product, an authorized return, a refund, or another remedy required by applicable law.

We will not automatically deny an otherwise valid claim solely because a customer reports a problem after the recommended 48-hour period. The facts, applicable warranty, and legal requirements will be considered.

Please contact us before returning a damaged, defective, or incorrect product. We will provide instructions for the applicable resolution.

6. Return Authorization and Shipping

All returns require prior authorization from Home Holistix.

Do not ship a product back until you receive return instructions.

Standard returns

For approved standard returns involving a change of mind or another non-defect-related reason:

The customer is responsible for return shipping costs.
The customer must use an appropriate shipping method and package the product securely.
For large or freight-shipped products, return transportation may be expensive.
A 25% restocking fee may apply as described in Section 7.

We will explain the return arrangements and applicable fees before you proceed with an approved standard return.

Damaged, defective, or incorrect products

For a verified product defect, shipping damage, or fulfillment error, Home Holistix will coordinate the return or other resolution and arrange or cover reasonable return-shipping costs where appropriate or required by law.

We will provide instructions about packaging, collection, shipping labels, or other arrangements based on the product and circumstances.

Do not independently arrange expensive freight transportation without first contacting us, unless immediate action is reasonably necessary to protect your safety or property.

7. Restocking Fee

For an approved standard return that is not due to a verified defect, shipping damage, fulfillment error, or other circumstance requiring a remedy under applicable law, a restocking fee of 25% of the product purchase price may apply.

The fee compensates for return handling, inspection, repackaging, and related processing costs.

The fee will be disclosed before an approved return proceeds and deducted from the refund where applicable.

The restocking fee does not apply to verified defective, damaged-on-arrival, or incorrectly supplied products when its application would be inconsistent with applicable law or the remedy being provided.

The fee will not be charged where prohibited by law.

Exchanges, replacements, and warranty remedies may be handled differently depending on the circumstances. We will explain any applicable costs before proceeding.

8. Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

Where a return is required, we will ordinarily process the refund within 7 business days after the returned product has been received and inspected and the refund has been approved.

If no physical return is required, the refund will ordinarily be processed within 7 business days after approval.

Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If an order is canceled before shipment and a refund is due, we will generally process the refund within 7 business days after cancellation approval.

These are our standard processing targets and do not extend any shorter deadline imposed by applicable law.

Where a refund is issued, any restocking fee or other permitted deduction will be explained to you.

9. Exchanges and Replacements

Exchanges and replacements require approval from Home Holistix.

For an approved exchange, the original product generally must be returned and received before the replacement is shipped, unless we authorize another arrangement.

If a product is defective, damaged, or incorrect, we will determine the appropriate resolution in accordance with the circumstances, any applicable warranty, and applicable law.

An exchange or replacement will not be used to restrict a remedy to which a customer is legally entitled.

10. Products That May Not Qualify for Standard Returns

Some products may not qualify for a standard change-of-mind return, including:

Custom-made or personalized products where the restriction was disclosed before purchase and is permitted by law.
Digital downloads after delivery, except where a refund is required by law or expressly offered by the applicable product terms.
Products that have been used, installed, modified, or damaged by misuse, where applicable law permits exclusion from a standard return.
Other products specifically identified as non-returnable before purchase, where the restriction is permitted by law.

This section does not exclude valid claims for defective or incorrectly supplied products, express warranty remedies, or other rights that cannot legally be waived.

If you are unsure whether a product is eligible for return, contact us before making a purchase.

11. Order Cancellations

You may contact us to request cancellation before an order ships.

We cannot guarantee cancellation once an order has entered processing, been prepared by a supplier, or shipped.

If cancellation is no longer possible, you may request a return under this policy if the product and circumstances qualify.

Any cancellation charges or deductions must be disclosed where required and must comply with applicable law.

If we cancel an order after accepting payment and a refund is due, we will arrange the refund using the original payment method unless another method is agreed or legally required.

12. Manufacturer Warranties

Some products may include a manufacturer's warranty.

Warranty coverage, duration, exclusions, maintenance requirements, and claim procedures depend on the applicable warranty documentation.

A warranty claim may be handled through Home Holistix, the manufacturer, or an authorized service provider.

This policy does not replace or reduce an express warranty or a consumer right that cannot legally be excluded.

13. Refunds and Applicable Law

This policy describes our standard return and refund procedures.

Applicable laws may provide additional rights or remedies, including rights concerning defective goods, misleading descriptions, non-delivery, or other circumstances.

Nothing in this policy is intended to waive or restrict rights that cannot legally be waived.

If a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will govern.

14. Changes to This Policy

We may update this Refund Policy to reflect changes to our business, products, suppliers, or legal obligations.

Changes take effect when the revised policy is posted, subject to applicable law.

The policy applicable to an existing order will be determined in accordance with applicable law and the terms governing that transaction.

15. Contact Us

For return requests, refunds, exchanges, or product concerns, contact:

Home Holistix LLC

Email: support@homeholistix.com
Phone: 801-410-0364

Address:
259 E. Hill Avenue, Suite 1
Murray, Utah 84107
United States

Customer service hours: Monday through Friday, 9:00 AM to 9:00 PM Mountain Time.